domain mismatch
solved

By Youssef Gaaloul, 1 year ago

Hi there

upon applying the licence I get a Domain mismatch the domain the domain in the purchase area is the same but the shop sits in a subfolder.

How to fix this?

By Petr Hucik, 1 year ago

Hi,

only domain name is checked, subfolder is not important. License is valid for all subdomains as well.

If you generated license for domain.com, you can use it even on www.domain.com or shop.domain.com

If you generated license for www.domain.com, you can use it on www.domain.com or sub.www.domain.com, but not for domain.com or shop.domain.com. Maybe this is the root of your problem (you are accessing your admin without www?)

By Youssef Gaaloul, 1 year ago

Hi Petr

Yes we are using the root domain https://shop-whatever.xxx I just tried it with www and it worked. Sweet thanks a lot for the hind

Once it works I'll write a review.

Maybe this is the root of your problem (you are accessing your admin without www?)
By Petr Hucik, 1 year ago

Great. I have regenerated your license key for top-level domain -- you can use it with or without www prefix. Please go to Your Account > Purchased Modules and copy the new license key.